OFFICE LEAN TRAINING PROGRAM in english - 3 days

DAY 1

INTRODUCTION

• Lean and Six Sigma history
• Lean Six Sigma (why is it different?)
• Lean (introduction)
• Involving human sources to process improvement

LEAN THINKING

• Specify Value from Customer's point of view
  Who is the customer? (definitions of supplier, input, process, output, customer)
• Customer impact (360 end-to-end perspective)
• Demo/role-play
• 5 Lean Principles
• Mass production vs Lean
• One piece flow
• Pull vs Push system
  Case study

TOYOTA HOUSE

• TPS: Heijunka - Leveling, Sequencing
• TPS: Jidoka - Automation, Stop at Every Abnormality
• TPS: Just-in-Time
• TPS: People
• 8 types of waste (MUDA)

DAY 2

• RECAP
• Building Corporate Value Chain
• VOC
• Map the Value Stream
• Lead time, Takt time
• Demo/role-play
• 5S (Sort, Set in order, Shine, Standardize, Sustain)
• Demo/role-play
• KAIZEN
• KANBAN
• GEMBA
• SMED
• Demo/role-play

DAY 3

• RECAP
• Competency Matrix
• Creating cross functional flowchart
• Using SMARTDRAW
• IPO (Input Process Output)
• Process improvement simulation (1. round)
• Evaluation/Feedback
• Process improvement simulation (2. round)
• Evaluation/Feedback
• Process improvement simulation (3. round)
• Evaluation/Feedback
• Written test

Sterling Consulting certificate