Telephoning Skills

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  • Kurz na míru

  • ID akce:
    1162251

Popis kurzu na míru Telephoning Skills

A two day training course with a focus on telephone skills designed for individuals, who are already actively engaged in customer service and reservation making over the phone. To deliver results, we will focus on applying core telephoning skills, vocabulary and techniques. These techniques are practised in a series of role-plays. Performance analysis and self-confidence building training also form a substantial part of the course.

 

Training Target Group

The course is designed for any employee working with customer service, especially those responsible for client services via the phone. A good command of English (intermediate level or European Framework B1) is a prerequisite to take the course.

 

You Will Learn

  • Answer a phone call.
  • Deal with phone calls in hotel environment and customer service.
  • Begin and end a call.
  • Leave messages.
  • Make appointments.
  • Deal with problems and information.